Refund policy

Return and Refund Policy

Returns

We want you to love your purchase. If you are not completely satisfied, we accept returns within 14 days of the item being delivered.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused, unworn, and unwashed

• In its original packaging with all tags attached

Non-Returnable Items

Certain types of items cannot be returned. These include:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Gift cards

• Items marked as "Final Sale"

How to Initiate a Return

To start a return, please contact us at craig@infocbstorecommunity.com with your order number and reason for the return. If your return is accepted, we will send you [a return shipping label / instructions on how and where to send your package]. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

• Defective or incorrect items: If the return is due to our error, we will cover the return shipping costs.

• Customer remorse: If you are returning an item for other reasons (e.g., changed your mind, ordered the wrong size), you are responsible for paying the return shipping costs. 

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.